About Us
Surge is on a mission to build the human infrastructure powering the next generation of AI. Founded by former ML engineers, we're expanding the frontiers of AI by providing high-quality human feedback data to evaluate and train models for leading AI groups. Our platform has been a game-changer for ML teams, and we've run a profitable business from day one without raising venture funding.
The Role
As a Product Operations Manager at Surge, you'll play a critical role in optimizing the systems and processes that support our product development and delivery. You'll work closely with cross-functional teams, ensuring smooth coordination between product, engineering, and operations. This is an ideal role for someone who thrives in fast-paced environments and is adept at solving complex operational challenges to drive product success.
What You’ll Do
- Oversee the end-to-end product operations cycle, ensuring timely and efficient delivery of features, improvements, and customer-facing solutions.
- Collaborate with product and engineering teams to align operational processes with product goals, ensuring that customer needs are met with scalable solutions.
- Establish, track, and optimize key performance metrics that ensure product and operational success, identifying areas for continuous improvement.
- Manage internal and external communication around product updates, resolving any operational roadblocks that arise.
- Use data-driven insights to refine operational strategies, ensuring seamless execution and support for product teams.
What We’re Looking for
- Strong analytical skills with a focus on improving operational efficiencies and product delivery.
- Ability to navigate ambiguity, manage multiple initiatives, and drive continuous improvement across product and operational teams.
- Excellent communication skills, with the ability to collaborate across departments and translate complex processes into actionable steps.
- Interest in AI/ML systems is a plus, but not required.
How to Apply
We're looking for smart, motivated people with excellent communication skills and meticulous attention to detail. We created a short email case study to help us get to know you better. Once you’ve completed it, please email your results along with a copy of your resume to **[email protected].** We’re excited to see your work!